Morocco desert tours - what happens when it all goes wrong?

Part 2:  It's ALL about the money

In our previous article about Morocco desert tours, we discussed how, over our many years of experience with Morocco tour companies, we came to the conclusion that travellers are best to book their desert tours and excursions prior to arriving to Morocco.

read the article about how to book Morocco desert tours

The decision is based upon how easy it is to get trapped in an office with someone promising you the earth, who later delivers nothing.

That's it, you've paid your money.

Booking in advance provides you with the opportunity to save your holiday time.

Instead of dragging your friends around Marrakech looking for the best desert tour, when you should be enjoying yourselves.

Booking your desert tour in advance also avoids the possibilities of being duped by a smooth talker in an office or a "Your only here once, so I'll take what commission i can get from you" hotel assistant.

So, we settle for booking in advance. 

But is that enough?

What can you do to get some of your Morocco desert tour money back if the tour company don't deliver?

Hostel Marrakech has been promoting Moroccan desert tours for many years. 

We know the ropes.

We know how to find a desert tour that will meet your needs. 

Introducing the Secrets of the Morocco desert tours and the only guide on the internet which is proven to 

dramatically increase your satisfaction and enjoyment of a Desert tour from Marrakech.

We are Hostel Marrakech, we have been promoting on-line excursions from Marrakech since the early 2000's and we have been fortunate enough to have experienced a vast many of the Moroccan tour operators offerings. 

Booking your desert tour in advance, sure has it's advantages, but what can go wrong? 

Firstly, you need to know who you are booking with. 

Are they established? 

Then you need to look at what they are actually offering. 

Booking directly with a Moroccan tour company itself, may seem safe. 

Then why do most people book their hostels through the big agencies such as Hostelworld, Hostelbookers and booking.com etc?

The reason for this is a safe feeling and reliability. 

Booking our travel directly with a local tour operator can be risky, because, again we are back to who are they?

Utilising an agency can bring you some reassurance. 

Firstly, the internet agency is not there to just get our money and run.

They want us to come back, to recommend friends, so that us and our friends will return to their service. 

If we booked our desert tour or excursion directly with a local operator, who do we complain to if something goes wrong?

Hostel Marrakech tested this out over many years. 

We found that there are local tour operators who actually don't care what experience we have on their tours. 

Just as long as we pay the money, that's it, the can cram us into their over-crowded minibus, they can give us a driver who is drunk or caffeined up to the eyeballs, they can make us pay an entrance fee to locations that don't have entrance fee, they can work with the guides in the desert to delve around and drag out some more money from us in small amounts everyday to "bump up" the amounts that we have paid for the tour. 

At the end of the tour, who do we complain to? 

Do we visit their tour office and complain? 

Yep, we do. 

And we most likely have to spend another hour or so of our well deserved holiday time arguing with some people to try to get some money back. 

Else, we just have to suck it up, right?  put it down to a bad experience?

Not quite. 

The secret of booking a Morocco desert tour and other excursions is how we book it.

Going to a local Moroccan company, we have no way of retrieving anything. 

Booking our desert tour and excursions through an independent agency on the internet, we found, is a more secure way of booking a desert tour or excursion. 

A third party company (often not based in Morocco) will have a better concern for it's clients. 

An internet agent will know the tour company, their past performance, and most likely would not promote something that they did not believe in. 

After all, they are wanting to be around for many years to come to service repeat clients and future clients.

Hostel Marrakech have been doing just that for many years. 

We know the ropes, we know what independent travellers need. 

We know that booking a tour locally can be a nightmare. 

We have experienced local tour companies not keeping their promises. 

That's why Hostel Marrakech only recommend Desert tours and excursions with a 100% money back guarantee. 

We are in the middle between the customer and the tour company. 

Should anything go wrong, should a tour company not fulfil it's promises, we step in and put things right. 

The secret to a good desert tour or excursion is:

Get it Guaranteed

Things go wrong, things sometimes are not as intended with all Moroccan tour companies. 

There are so many people involved in a desert tour, so many things to go wrong.

Occasionally, they do. Occasionally.

The important point is that, when and IF they do, we will be there for you. 

100% guaranteed

Read the Hostel Marrakech article about where to take a Morocco desert tour

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